GUEST POLICIES 

• Guests must be registered at the check-in stand by a member and the member must remain on the premises while any guests are in attendance. Guests are anyone who does not reside in the same household as the member.
• A guest fee is owed for each guest brought to the facility and must be paid upon entering the facility at the check-in stand. Guest fees may pre-purchased here. Guest charges are as follows:
  • Under 2 years and over age 65 – No Charge
  • Childcare providers (one per family) – $25
  • In Town/Out-of-Town Guests – $5 per guest
• Virtual Punch cards good for 10 guest visits can be purchased by members for $25. Punch cards (which provide 10 visits at $2.50 per visit) are a substantial savings on the regular $5 rate. Punch cards cannot be used on holidays (Memorial Day, July 4th or Labor Day).
• Members are allowed up to 9 guests during any one visit. 10 or more guests at a time is considered a private party and subject to a pool rental contract which must be arranged in advance with Northbrook due to the need for additional lifeguards and to schedule pool use.
• All birthday parties conducted at the pool require a rental arrangement. Check the website Rentals tab for more information.

CHILDCARE PROVIDER RULES

Northbrook allows member families one childcare provider who may attend the pool at a $25 charge to look after member children with the following stipulations:

• All childcare providers are registered as a Childcare Provider on the website.
• Childcare providers must be at least 16 years of age.
• Childcare providers, if not members, do not have member privileges.
• Non-member childcare providers cannot bring guests to the pool unless approved by the Northbrook Board of Directors.

SWIMMING POOL RULES

Many of Northbrook’s Pool Rules are required by Wake County in order to maintain our right to operate a swimming pool. Please note that our staff is charged with enforcing these rules and they have the right to eject anyone from the facility for continued violation of these rules:

• Pets are not allowed inside the Northbrook grounds defined as the fenced in area. Requests for the admittance of service animals must be approved by the Northbrook Board of Directors.
• Glassware and items made of glass are not allowed on the Northbrook grounds. Should glass be introduced into the swimming pool facility by a member or their guest, the member is liable for all costs associated with draining, cleaning and refilling the swimming pool and chemically treating the pool back to safe levels.
• Beverages may be consumed on the pool deck but not while in the swimming pools or within three feet of the edge of the pool. Please use trash receptacles and recycling bins provided when you have finished with any containers.
• Mixed drinks are prohibited on club property. Alcoholic beverages are prohibited at club hosted sporting events.
• Northbrook is a NON-SMOKING facility. To protect the health and safety of swimmers, participants, and attendees, neither smoking nor vaping with e- cigarettes will be allowed within the pool grounds.
• It is a state law that all swimming pool patrons take a shower prior to entering our swimming pools.
• During operating hours, a lifeguard must be present on the stand in order for members to be in the main pool. A minimum of two lifeguards will be provided when swimmers occupy both the deep and shallow ends of the pool. If there is a supervised activity such as the swim team or dive team occurring under the watch of our qualified coaches, no lifeguard is required. No swimming is allowed when team practice is occurring if no lifeguard is present on the stand.
• Appropriate swimwear must be worn in the pool at all times. Street clothes are not allowed in the pool. Swim diapers must be worn by all infants and non-potty trained toddlers using either pool. Parents are asked to see that children use the restroom on all pool breaks.
• Lost and Found articles are gathered nightly by our staff and will be available for up to two weeks prior to donating items to charity.
• All children age 10 and younger must be accompanied by an adult, childcare provider or sibling age 12 or older when on the pool grounds. Although Northbrook allows children to attend the pool unsupervised beginning at age 11, this privilege can be revoked should any child require continual discipline or problems arise with any particular child. Should a minor be left at the pool unattended, our staff should be provided with a parent’s contact information in case we need to contact the parent.
• The Northbrook Snack Bar operates for all Northbrook members and guests. The snack bar opens daily when the pool opens and closes one hour prior to the pool closure. The snack bar operates on a cash basis only.
• In order to maintain the cleanliness of the pool and pool deck, we ask that food items be consumed only at umbrella tables, picnic tables and dining tables throughout the facility. Please leave your area clean and free of trash when you depart.
• Only snack bar staff, management and board members are allowed inside the snack bar.
• Lead Mine Creek and other undeveloped areas of the property are off-limits at all times.
• The lifeguard’s word is final. Please do not distract them from performing their primary job which is member safety. The lifeguard’s will utilize whistle blasts to signify the following:
  • Three blasts – indicates that the Emergency Action Plan is in effect. 911 will be summoned, our staff will go into immediate action, and all patrons should clear the pool immediately.
  • One long blast – indicates the need to clear the pool. The long blast is used each evening at closing time, to indicate adult swims (10 minute breaks during which those under age 18 must exit the pool), and to clear the pool whendangerous weather conditions are present. Adult swims are called at the discretion of staff and most often on weekends.
  • A short blast – indicates that a violation of a pool rule has occurred and the lifeguard will warn the person breaking a rule.
• The following conditions will result in closure of the pool and tennis courts:
  • LIGHTNING – Automatic 30min closure following each observation.
  • THUNDER – Automatic 30min closure from the time thunder is last heard.
  • RAIN – If hard enough that lifeguards cannot see the pool bottom clearly.
  • TEMPERATURE – If the air temperatures fall below 70 degrees, management has the discretion to close the pool.
  • POOL CONTAMINATION – Should any condition result in pool water contamination or extreme chemical reaction, the pool may be closed for a period determined by the pool management in line with Wake County health code standards.